WHO WE ARE AND WHAT WE DO

SAFECAM is a direct distributor of CCTV products. We sell to the public as well as in bulk quantities. The more you buy the more you save with us. We offer a wide selection of security products. We have a fully stocked showroom at your disposal. We carry cables, tools; install hardware, and much more. We are the largest CCTV distributor in central Florida. We carry Over 125 types of cameras in stock. All equipment is ready to be seen and tested at our showroom. Come visit us for your next project and let us help you customize the right system for your needs.

Limitation of Liability

SAFECAM does not assume any risk and shall not be subject to liability for damages or loss resulting from the specific use or application made of the products. SAFECAM liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability relating to the product shall not exceed the price paid by the customer to SAFECAM for such products. SAFECAM is not liable for any special, incidental, or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of SAFECAM or otherwise, or for any merchandise for repair left over six months.

Service and Support

If you have a problem with a product you have purchased from SAFECAM, we urge you to contact our technical support staff before returning the product. If a technician determines that the product is not working properly, an RMA number will be issued. Our technical staff is available to help you with any products via phone or online go to www.guardaplex.com and click on Live Support.

Limited Support

Support for Digital Video Recorders (DVRs) is limited to only that device. SAFECAM is unable to assist in networking issues such as disabling firewalls, routing ports, and/or configuration of routers and modems. Additional reference to Frequently Asked Questions and various user manuals and guides for common third-party networking equipment is available online at www.guardaplex.com/networking. In the event a DVR is returned for repair, all hard drives are subject to formatting and all data will be lost. We recommend that you back up to a secondary source prior to sending in for repair. Password protected and /or locked equipment requires the code/key for service.

The limited warranty does not cover loss or damage that may occur as a result of:

  1. Improper return shipping, insufficient packaging, damaged contents, or lost packages.
  2. Improper use or installation.
  3. Inverted polarity or wrong voltage.
  4. Cutting or splicing any cables.
  5. Dropped equipment or intentional damage, use of an indoor camera outdoors, any misuse or tampering, and all other Customer Induced Damage (CID) not mentioned above will automatically void warranty.
  6. Any act of god, including storm or lightning surges.
  7. Removal of serial numbers or quality seals voids the warranty.

Extended Warranty

Warranty can be extended for up to three years at time of purchase. Ask your sales representative for details.

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